Introduction

Welcome to Grow by Phone. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our AI-powered phone agent services, regardless of where you visit it from, and tell you about your privacy rights and how the law protects you.

The Data We Collect About You

When you use our services, we may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Includes first name, last name, username or similar identifier, title.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Conversation Data: Includes recordings and transcripts of phone conversations handled by our AI agents on your behalf.
• Usage Data: Includes information about how you use our website and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide our AI-powered phone agent services to you.
• To register you as a new customer.
• To process and deliver your service, including managing payments and collecting money owed to us.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To improve our website, products/services, marketing, and customer relationships.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.
• To train and improve our AI systems (with your explicit consent when required).

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Conversation Data Special Considerations

As a provider of AI phone agent services, we process conversation data (including call recordings and transcripts) on your behalf. We treat this data with the utmost care:

• Call recordings and transcripts are processed according to your instructions and our Terms of Service.
• We implement appropriate technical and organizational measures to ensure the security of this data.
• You maintain control over this data and can request access, deletion, or export at any time through your account settings.
• We may use anonymized conversation data to improve our AI systems and services with your explicit consent.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes.

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Grow by Phone Inc.
Email: hello@growbyphone.com
Phone: +1 (877) 350-9233